Feedback from previous guests about their experience
Guest reviews
5.0/10
based on 5 reviews
Nicholas
United Kingdom,
February
2025
6.8/10
My stay at Hoshino Resorts Kai Hakone had its highlights, especially the beautiful onsen and a wonderfully peaceful atmosphere. however, the remote location made it difficult to get around, which added stress to our experience. The meals were authentic but didn't cater well to my family's tastes, and the service felt overly meticulous at times, which was a bit frustrating.
Rooms
8.0
The room was much larger than advertised, providing plenty of space for my family.
Service
5.0
The staff were friendly, but the check-in process was excessively detailed and took too long.
Location
5.0
While the setting was beautiful and next to a river, it was incredibly far from any convenient transportation options.
Dining
6.0
The dining experience was authentic, but there was a lack of basic western options which left my toddler unsatisfied.
Facilities
8.0
The onsen was beautiful and one of the original seven in Hakone, which contributed to a relaxing stay.
Grace
United Kingdom,
January
2025
9.2/10
Staying at Hoshino Resorts Kai Hakone was a fantastic experience. The location next to the river provided a soothing atmosphere, making my stay relaxing. While I found it slightly removed from the main town center, the tranquil surroundings more than made up for it. The highlight was definitely the onsen, which was beautiful and peaceful, offering a unique cultural immersion into traditional Japanese hospitality.
Rooms
10.0
The room was spacious and designed in traditional Japanese style, with a comfortable bed and a lovely balcony facing the river.
Service
9.0
Although there was no room service, the staff was attentive and ensured everything I needed was taken care of during my stay.
Location
8.0
The property is next to the river, creating a therapeutic atmosphere, though it requires a bit of travel to reach the main attractions.
Dining
9.0
The traditional Japanese kaiseki meals for breakfast and dinner were delightful, though it’s wise to inform them of any dietary restrictions in advance.
Facilities
10.0
The onsen was a standout feature, with a serene environment that allowed for a peaceful soak, making it one of the best parts of my experience.
Sebastian
United Kingdom,
December
2024
6.4/10
My stay at Hoshino Resorts Kai Hakone was a blend of tranquility and frustrations. The onsen experience was undeniably peaceful, and I had one of the best sleeps in years, but the challenges with transportation and the lack of dining options left much to be desired. While the room was spacious and beautiful, I wished for a bit more flexibility and clarity from the staff. Overall, it was a mixed experience. 🏯💤
Rooms
8.0
The room was much larger than advertised and was supremely comfortable, allowing for a peaceful night’s sleep.
Service
5.0
The staff were friendly but the lengthy check-in process and limited transport options were frustrating.
Location
5.0
The resort is beautifully located next to the river, but it is quite far from other attractions in Hakone.
Dining
5.0
While the authentic Japanese meals were beautifully presented, I found the lack of basic Western options limiting, especially for my toddler.
Facilities
6.0
The onsen was a stunning highlight of my stay, providing a serene atmosphere, though some communal areas could use updates.
Penelope
United Kingdom,
December
2024
8.6/10
I had a delightful stay at Hoshino Resorts Kai Hakone to celebrate my son’s 21st birthday. The location was perfect for relaxation, especially with the stunning river views and proximity to Owakudani for some scenic adventures. While the room was spacious and clean, I noticed a bit of a smell in the toilet area and there was no hotel WiFi reception. Overall, the experience was worth it for the serene atmosphere and special celebrations.
Rooms
8.0
The room was spacious and clean, though the bathroom mirror was inconvenient for makeup.
Service
8.0
The staff were incredibly helpful and arranged a beautiful birthday cake and flowers for my son. They couldn't do more for you!
Location
9.0
The hotel is next to the river and offers lovely views. It's also just a 30-minute drive to the Owakudani volcanic area, making it a great base for exploring.
Dining
9.0
The kaiseki cuisine was outstanding. Each dish was beautifully prepared with local ingredients, providing a wonderful dining experience.
Facilities
9.0
The onsen was stunning and exceeded my expectations. It's set in a peaceful location with picturesque views, allowing for a rejuvenating experience.
Liam
United Kingdom,
November
2024
6.2/10
My stay at Hoshino Resorts Kai Hakone was a mixed experience. The onsen was stunning and the rooms offered a peaceful retreat, but I struggled with the location and the dining options. While I enjoyed a comfortable bed and great views, logistical challenges and limited meal choices made it challenging to fully relax. 😊
Rooms
8.0
The room was much larger than advertised, comfortable beds, and incredibly peaceful.
Service
6.0
The staff were friendly but overly detailed during check-in, making the process unnecessarily long.
Location
5.0
The hotel is beautiful but quite far from Hakone, making transportation difficult.
Dining
5.0
The meals were authentic but lacked basic western options, which made it hard for my toddler to eat.
Facilities
6.0
The onsen was stunning and peaceful, but the communal areas felt dated and could use some updating.
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